Refund policy

We want you to be happy with your order. Please read this policy carefully - because our products ship directly from our fulfillment partner's warehouses, the process below is a little different from a typical retail return.

 

Damaged, Defective, or Incorrect Items - If your item arrives damaged, defective, or isn't what you ordered, contact us at support@factory2door.com within 7 days of delivery with photos or a short video of the item and its packaging. We'll review the evidence and arrange a full refund or a free replacement - you do not need to mail anything back for these cases.Change of Mind Returns - If you'd like to return an item you simply no longer want, contact us at support@factory2door.com within 7 days of delivery.

Change-of-mind returns are the customer's responsibility to ship back, and the specific return address will be provided to you when your return request is approved. Once the returned item is received and inspected, we will process your refund to your original payment method, less any return shipping costs.

 

Non-Returnable Items - Final sale items, and any item not in its original condition, are not eligible for a refund or exchange. Please contact us before returning anything so we can confirm eligibility and provide instructions.

 

Refunds - Once your return or claim is approved, refunds are issued to your original payment method within 5-10 business days. Please also check with your bank or card provider, as it can take additional time for a refund to post.

 

Contact Us - BCGS Holdings LLC | support@factory2door.com | (678) 266-9765 | 11468 US Highway 431 South #1023, Guntersville, AL 35976, United States